We handle a variety of inbound services such as products information request, phone answering, order taking, claims processing, interactive voice response (IVR), remote IT support, e-mail support and chat support.
PRODUCT INFORMATION REQUEST
With an increasing number of products being launched each day by various organizations, product information request services and product support service have become undeniably an integral part of any business. A company, with any kind of business profile, may find it difficult to handle the department of product support service as it may subtract the valuable energy from the reservoir meant for its core business.
Round-the-clock services. We can provide to your organi zation with after-hours phone service on a 24/7 basis in all EU languages. We can handle order entries, inbound call center services, virtual secretary services and other similar services. You can choose to forward your call to us either after your working hours or on a need basis like when your line is busy with another call.
Order taking has become one of the prominent businesses with an increase in demand for different products in the market. Gone are the days when customers could place an order only after coming across advertisements and only on a personal visit to a seller. Nowadays a customer wants to inquire thoroughly before placing an order so order taking services have been introduced so as to have a superior edge in the market and to satiate the customer's inquisitive mind.
Claim processing is one of the most common services that can be outsourced. Outsourcing of claim processing call center services is a definitely one of the most anti-distracting, cost saving and highly beneficial decision for your group. Based on our experience with can guarantee faster turnaround time, accuracy, supporting facility and best in class quality of service.
INTERACTIVE VOICE RESPONSE (IVR)
As your company grows, you will see an increase in the number of calls from customers. Your customers might call to inquire about your products /services, seek support or maybe even buy products over the phone. Through outsorcing the IVR services you can easily achieve cost reduction of almost 50% compared to traditional customer self-services, access to other services such as call center services, telemarketing services, etc. in conjunction with IVR services and a higher competitive advantage due to faster customer services and quick turnaround time.
REMOTE IT SUPPORT
When customers make a decision to buy products or services, they don't just look at their features and benefits. They also consider the after-sales technical support that is available to help resolve issues that may arise in the future. Through our IT support services you may easily offer to your end customers additional services such as: troubleshoot internet service problems, resolve of computer hardware problems, provide assistance for software problems, provide corporate helpdesk support, get access to Level 3 support – these calls are routed back to the ISV or Original Equipment Manufacturer (OEM), etc.
Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.
Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. The chat support services of Bulpros provide companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure.
Our case studies
We have proven our BPO capabilities with over 20 clients and counting. To get a closer look at our work, you can browse our Case Studies which are regularly updated with the latest projects we have completed. Find out more about a specific service, s…