Market Intelligence
Market Intelligence
Before taking the decision to outsource a business process, there are number of strategic questions which need to be answered. The one of significant importance is choosing the right location that will meet the business requirements set. This step should be underpinned by comprehensive market research and consulting. Bulpros Market Intelligence Services include:
- Market size & forecast - analysis of the market state and trends of development
- Market Entry Strategy - assisting the development of business strategy that will ensure smooth transition and operations on later stage
- Competitive intelligence - analyzing competition on the BPO market
- Political, cultural and economic analysis - comprehensive research assuring that the BPO solution will meet customers’ needs
- Human capital analysis - talent pool size, salary levels, level of expertize
Set-up of Operations
Set-up of Operations
Companies who have decided to benefit from near-shore and offshore capabilities would need local consulting company, which will provide assistance in the setup of operations. In this initial phase of running BPO business, our business advisory services with their right execution models help organizations take advantage of our consultants' expertise and innate strengths and build sound foundation of their outsourcing business. Bulpros can guide your setup of operations in the following main topics:
- Assist with company legal & tax setup and registrations
- Provide interim solutions for real estate, facilities, staff, etc.
- Advise on staff profile and pay levels, provide recruitment and payroll administration services
- Advise on permanent real estate/facilities
- Advise on required business processes optimization to meet local needs
- Assist in setup of infrastructure
- Develop service level agreements, terms and conditions
Transition and Transformation Management
Transition and Transformation Management
Transition management is a critical activity when outsourcing business process. Improper and poorly planned transition of the process from its current to its future can impact both the organization and its customers. Utilizing proven and robust transition methodology minimizes the risk and ensures no service interruption. At Bulpros we use 4-phase methodology that governs the whole project of transition:
- Analyze - assessment and understanding of current processes
- Plan - Develop detailed plan for recruitment, technology, infrastructure, operation models, knowledge transfer, communication and escalation channels, etc.
- Implement - hire staff, setup infrastructure, train new hires, test operations, pilot go-live
- Monitor - process and operations monitoring, performance reporting, resolving post-implementation issues
Service and Quality Improvement Consulting
Service and Quality Improvement Consulting
Service Delivery organizations are always trying to deliver their services cheaper, better and faster. Finding the right balance of those three potentially conflicting goals could be serious challenge. At Bulpros we have years of experience in running & managing large scale, cross technology IT & BPO projects. Our expertise covers all stages of service lifecycle: Service strategy, design, transition, operation and continual service improvement. Bulpros' proprietary business process framework (BPF), being focused on people, process and clients has proven to deliver supreme service. It incorporates best practices, methodologies and industry standards like ISO 9001, ITIL and Six Sigma. We are able to develop customized Service Improvement Plan (SIP) for your organization that will bring added value to both your company and customers. There are number of benefits which can be achieved by using Bulpros Service and Quality Improvement consulting services:
- Increased customer satisfaction
- Optimized operational efficiency
- Better SLA compliance
- Improved cost effectiveness
- Increased quality of service
Project Staffing Support
Project Staffing Support
Professionals are the key to deliver effective and successful business solutions. Our IT and BPO consultants offer practical and affordable staff augmentation for both short and long term projects. Providing technical staff and highly experienced professionals, Bulpros can supply your organization with flexibility and expertise necessary to meet even the most complex projects and business goals. The key benefits of using Bulpros Project Staffing Support Services are:
- Lower total cost of ownership - excluding recruitment and training investments lowers the TCO
- Access to high-caliber experts - professionals holding key industry credentials like: ITIL, PMP, CISSP, CBCP.
- Increased efficiency - when skilled professionals are ready to fit into your team, deadlines and deliverables on time become easier
- Increased flexibility - easily ramp up or scale down, depending on needs
